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Customer Help

Our happiness team is always here to assist.

Common purchase questions answered

Orders and Shipping

Yes, we want to make sure your purchase is perfect so we are happy to send you swatches to check the color and material.  Please submit your request through our Request A Swatch request form.

  

 

We typically process all orders within 24 hours. 

Smaller orders ship first class postal package service which typically arrives in 3-5 days. 

Medium size orders ship postal Priority Mail or Fed Ex 2-day (whichever is least expensive) which typically arrives in 2-3 business days. 

Larger order will ship fed ex or UPS ground which typically arrive in 4-7 business days.

Upon checkout you will see a box below where you enter your address.  You can click that to create an account.

Please call Customer Service immediately upon discovering the issue at 503-266-5667. You can also email CustomerService@sweetpealinens.com to arrange for correcting your shipping address.  Please be prepared to supply the e-mail address used to order, the Order # and the correct shipping address. 

Tracking information will be sent to you once your order has shipped which will provide a link to the status of your shipment.  If you are unable to locate this, you may also log into your account to obtain the information.

The system gives you the option to save your credit card information if you would like to. It is not required.

Not at this time.

We ship to most countries.  If yours is not listed during check out please email us at CustomerService@sweetpealinens.com  to see if we can add that country. 

Please note,  International shipping rates do not auto calculate very accurate.  We will adjust the shipping charges accordingly and notify you of the exact cost before shipping your order.

Yes, for most orders, your items will all be in one package.

If you need to swap an item

Returns and Exchanges

 

We pride ourselves on offering the highest quality merchandise. If you are not delighted with your purchase, return the unused item in its original condition within 30 days for a full refund. IMPORTANT: shipping and handling fees are non refundable. Shipping and handling and return postage charges will be refunded only if the return is a result of our error. If you wish to exchange the item for something different the replacement items will be sent without any additional freight charge.

 Holiday and seasonal items need to be returned in a timely manner.

To return an item, follow the instructions on the packing slip enclosed. If you have additional questions you can call Customer Service at 503-266-5667 or email CustomerService@sweetpealinens.com to arrange for an exchange or return.

We strive to ship your orders accurately and complete but if you should find an error with your order please let us know so we can make it right. 

You can call Customer Service at 503-266-5667 or email CustomerService@sweetpealinens.com to arrange for an exchange or return.

Please call Customer Service at 503-266-5667 or email CustomerService@sweetpealinens.com to arrange for an exchange or return.

Sweet Pea Linens, Inc.

Attn: Returns

12340 S Carus Rd.

Oregon City, OR  97045

Cancellations and changes are allowed but must be received before your order is shipped.  You can call Customer Service at 503-266-5667 or email CustomerService@sweetpealinens.com 

Cancellations and changes are allowed but must be received before your order is shipped.  You can call Customer Service at 503-266-5667 or email CustomerService@sweetpealinens.com 

American Made Table Linens by Sweet Pea Linens

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